Welcome to our store
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Frequently asked questions
Do you ship internationally?
At this time, Nyvella Lane ships only within the United States. Please check back for updates as we expand. For shipping details, see our Shipping Policy.
How long will it take to receive my order?
Orders typically take 6-17 business days in total, including 2-5 business days for processing and 4-12 business days for delivery. See our Shipping Policy for complete details.
Do you accept returns?
Yes, we accept returns for both defective and non-defective products within 45 days of delivery, provided the items are in new, unused condition with original tags. See our Return & Refund Policy.
What payment methods do you accept?
We currently accept PayPal as our secure payment method. Customers can use their PayPal balance or link debit and credit cards to their PayPal account to complete purchases. For more details, visit our Billing Terms & Conditions.
How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. Use this link to monitor your package’s journey.
How can I contact customer service?
You can contact us via email at info@nyvellalane.com. We are available Monday to Friday, 9:00 AM to 7:00 PM (GMT-5), and we typically respond within 48 hours. Visit our Contact Us page.
